With over 2 billion users worldwide, WhatsApp is a familiar channel – ideal for fast, hassle-free support.
Customers expect quick assistance – and WhatsApp delivers: real-time chat, multimedia support, and open rates up to 98% ensure top-tier CX.
Quick replies, greeting and away messages, plus AI chatbots handle routine inquiries anytime – easing the team’s workload and reducing support costs.
Support via image or video uploads or voice messages simplifies diagnosis and problem-solving. Access to past chat history ensures consistent customer experiences.
End-to-end encryption, verified business profiles, and two-factor authentication build trust and comply with GDPR.
Multiple agents, labeling, chat assignment – even large support volumes stay clearly structured. Automations reduce wait times, letting agents focus on complex issues.
Meta is integrating AI agents and plans to launch voice‑note and video support directly in business chat – for even more human, efficient service.
With WhatsApp Business, you can make your customer service:
More personal – via direct, trusted chats
Multimedia clarity instead of misunderstandings
More efficient – through automation and structured processes
More human – with voice, video & AI
With conversations at it´s best
Dsgvo conform, Secure communication – private
Future readiness through AI and voice integration 
